Insights from the Velp 2025 Survey of Remote Healthcare Workers

Understanding the survey

In August 2025, Velp's team commissioned the “Understanding the Work of Remote Healthcare Workers” survey to gain a first‑hand view into life on the front lines of home‑based care. We asked nurses, paramedics and other mobile clinicians how long they’ve been in the field, what their days look like, where they struggle, and how technology could help. This cohort of seasoned professionals – half have more than five years’ experience – shared candid insights about their priorities (patient safety and quality of life), their workloads and their pain points.

Several clear patterns emerged from their responses. Documentation and charting consume the largest share of their time – selected by 65 % of participants – while direct patient care, communicating with supervisors and traveling between patients fill the remainder. Despite their experience, half of respondents still encounter situations at least once or twice a week where they don’t immediately know the correct protocol or answer, and one in four say this happens daily. When information gaps arise they rely heavily on supervisors or printed manuals, and nearly 70 % create their own cheat sheets and digital references to fill the void. Feelings of frustration, stress and worry are common when answers aren’t available. Yet there is a silver lining: two‑thirds of respondents say they would use an AI chatbot often or sometimes if it could provide guidance even without an internet connection. These findings illustrate both the resilience of remote healthcare workers and the urgency of equipping them with better tools.

What clinicians told us

Remote healthcare workers take pride in keeping their patients safe at home, alleviating symptoms and preserving quality of life. At the same time, they described a daily grind dominated by redundant paperwork. Several participants lamented that charting takes longer than hands‑on care. Others spoke about juggling complex protocols, unpredictable environments and high emotional loads while still making time to drive between patients. Even veterans reported that policies change frequently and that it can be hard to keep procedures straight when alone in the field. Many recounted stories of calling supervisors for clarification or flipping through binders of printed policies. Some admitted to delaying questions when time was short or patient needs were pressing.

Another major theme was the emotional impact of uncertainty. Forty per cent of respondents said frustration is their primary reaction when they can’t find an answer quickly, while 35 % worry about patient safety and being blamed. Only a small minority feel neutral. Clearly, gaps in knowledge don’t just slow down care – they erode confidence and increase stress. Workers expressed a desire for better support: real‑time digital policy handbooks, faster ways to locate medication guidelines, and a stronger sense of community among colleagues. Many of those who create their own notes and cheat sheets said they did so precisely because existing systems are too cumbersome or inaccessible when they are away from a clinic.

Why Velp is a perfect fit

Velp was conceived to address exactly these problems. It is an AI‑powered assistant that gives remote clinicians immediate access to their organization's procedures, medication information, administrative policies and best‑practice guidelines. A nurse caring for a patient in their home can ask, “What are the isolation precautions for this infection?” or “How do I document a medication change?” and Velp will reply instantly with concise, authoritative guidance. Importantly, Velp caches knowledge on the device so it works even without a cell or Wi‑Fi signal. This offline capability matters because many respondents reported working in areas with unreliable connectivity. And because Velp draws from up‑to‑date protocols, it reduces the need to call supervisors, ensuring that experienced clinicians feel confident even as policies evolve.

Looking ahead

The August 2025 survey shows that remote healthcare workers are both seasoned and stretched. They juggle documentation, travel, coordination and complex care with limited support and high emotional stakes. Yet two‑thirds expressed willingness to adopt an AI assistant that can operate offline, signaling readiness for innovation. Velp stands ready to be that innovation: a trustworthy, always‑available partner that delivers answers, reduces paperwork and ultimately allows healthcare professionals to spend more time delivering compassionate, high‑quality care.

ABOUT VELP

Velp is an AI‑powered field companion designed to empower workers in demanding environments. Whether you’re a home‑health nurse, a utility technician or a first responder, Velp puts essential knowledge at your fingertips – even when you’re offline. By combining a curated knowledge base with natural‑language understanding, Velp helps you make decisions confidently, complete documentation faster and focus on the people you serve. Learn more at velp.ai.